1.How to buy E-SHOP products?
2.What should I do if my parts is broken?
We offer different after-sale service for different situation:
1) VIP members and order from Gancube E-shop
Within 14 days(calculated from the date of receipt): get Free Parts（Up to three pieces for each VIP card） with Free Shipping
Beyond 14 days(calculated from the date of receipt): get Free Parts（Up to three pieces for each VIP card）and pay shipping fee($13)
2) VIP members but purchase in other shops,
(please priority to find the after-sales)
get Free Parts （Up to three pieces for each VIP card）and Pay For Shipping Fee($13).
3) Neither VIP member nor purchasing in Gancube E-shop,
(please priority to find the after-sales)
pay shipping fee($13) and $2 for each part.
Please provide these details in your email:
A. where have you bought.
B. the cube you own.
C. picture of your defected parts.
D. picture of your VIP Card (for VIP members).
E. order number or your id/name in our E-SHOP(for orders from Gancube E-Shop).
Facebook page https://www.facebook.com/Gancube/messages/
1.Which Payment Method Can You Accept?
We only accept PayPal, Western Union and Alipay as our payment methods by now.
2.I Want to Make Wholesale Order, Can I Get More Discount?
For wholesale order which is over 200 pcs, please contact us via Email: firstname.lastname@example.org, and we will provide wholesale service for your order. The email should include: Product name and
3.Can I Change My Delivery Address After I have Placed My Order?
Please contact us via Facebook page in 24 hours after you have placed your order. Our Facebook page: https://www.facebook.com/Gancube/And you can also send an email to email@example.com via your registered email that you used to place the order.
4. What Should I Do If I Forget The Password Of My Account?
You can reset the password or register another account.
Shipping & Delivery
1.Do You Ship to My Country? How Much is the Shipping Fees?
Please Click (http://www.gancube.com/shipping-fees-policies)to learn our international shipping destinations and
2.How Do I Track My Package?
As soon as your package is shipped, you will receive an email from
firstname.lastname@example.org. The email will provide you with the order detail, the tracking number and the tracking way. Also you can log in your account to query.
3.How long does it take for my order to ship out?
Orders typically ship out in 1-5 working days.
4. How long does it take for me to receive the package?
It depends on where the package will be shipped.The estimated delivery time is listed in the link:http://www.gancube.com/shipping-fees-policies
5.How are Tax and Customs duties handled?
Because we send products from Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when
they purchase from our shop.
Statistically, tiny percentage of our orders have ever got opened by the Customs in customers’ countries. If the package is checked by their country’s customs office when the item arrives in
their country, however, customers are responsible for import duties, tariffs, and taxes.
Although the chance of packages being Customs assessed is small, we strongly encourages all customers to check with their local Customs office for any potential import taxes, duties,
and tariffs.We are not responsible for products being confiscated by the Customs in customers’ countries.
6.My order is shipped. Why am I unable to track my order on the Hong Kong Post page?
Please ensure that the tracking number you got is in the form at of RXXXXXXXXXXHK. Here are the reasons for delays of tracking information:
a.Because orders with tracking numbers are sent via registered Airmail, all packages need to be scanned and recorded by staffs at Hong Kong Post and this process takes 48 hours to complete.
After the package is processed, online tracking will appear on the site.
b.On very rare occasions, Hong Kong Post may change the tracking number sticker on a package because the sticker is blurred, damaged, or otherwise faulty rendering it un-scannable. In this
case please contact us via Facebook page: https://www.facebook.com/Gancube/
7.Why my logistics information has not been updated？
postal carrier of that country, and they will complete the delivery in the way that they usually deliver mail. After the handover, information may not be updated for a long time.
Mail delivery practices can vary widely depending on your local country. If you have any questions, we would recommend contacting your country’s national postal carrier regarding
How do I make a refund request?
All cubes are visually inspected before they are shipped out. However, in the off chance that the product is defective or suffers damage during the shipping process, you may contact us via
Return requests for non-defective merchandise are generally accepted for unopened or very lightly used (No packaging damage, No stickers & body scratches)products in 2 weeks of receiving
the products, but please Contact Us with your specific situation first.
The customer is responsible for returning the items to us in the original condition, with original product packaging and manuals. The customer will bear the return shipping fee for return
requests for non-defective merchandise.
What shoule I do if my order doesn’t arrive after the estimated delivery time?
If you ordered via Paypal, you can get the buyer-protection and have no loss. You just need to file a dispute in the Resolution Center in PayPal, and to request for a refund.
The link bellow will teach you how to do that: https://www.paypal.com/c2/webapps/mpp/paypal-buyer-protection?locale.x=en_C2
Sales Price Protection(SPP)
1.Sales Price Protection(SPP)
Thus, you only need to pay with the sales price even when you buy products before the sales promotion.
2.How to apply
2) SPP is not supported for products purchased outside of our GAN official websites (https://www.gancube.com or https://shop.gancube.com).
3) SPP is not supported for combo packages, or products those are gifts.
4) SPP is not supported after 10 days after the order is shipped, or there’s no change in the price of the products.
5) SPP is not supported for products in some other situations( will be announced clearly with special instructions on the product page).